Dine Divines Terms & Conditions
MENUs & Pricing
We use the freshest ingredients from our chosen suppliers.
Most dietary requirements will be accommodated, and it is the client’s responsibility in advance to outline the details of the requirements, including a full table plan showing where those people will be seated. Our Chefs will then adapt the menu choices to suit the requirement or provide an alternative dish if necessary.
All menus are priced per person and based on a two-choice menu. Should an extra choice menu be required of a 3, 3 and 3 menu, there will be an additional supplement of £4.00 per person (total of all guests). As above, children’s menus are based on single choice only (with dietaries being accommodated).
Additional Catering Meals for entertainers, photographers, videographers, bands and musicians, child minders and any other supplier at events etc. must be pre-ordered and will be charged for. Dine Divine accepts no responsibility for any other staff/contractors booked by the client who require food when it has not been booked and paid for, in advance.
BOOKING & PAYMENT
Provisionally booked dates will be held for 14 days and can only be confirmed once the deposit has been received.
In the event that another customer wishes to book an event for the same date as the event prior to the customer having paid any deposit element of the charges, we will notify the customer and request payment of the deposit of the charges from the customer within 48 hours of notification in order to secure the provisional date allocated to the event.
For events booked at short notice, which shall be determined by the Supplier based on the type and size of event, the Customer will be invoiced for all Charges on signature of the Event Details or provision of confirmation of acknowledgement of order and shall pay the Charges within 7 days of the date of the invoice.
A non-refundable deposit will be required of 50% of the original quote/invoice to secure the service of Dine Divine. Full payment is required no later than 1 month prior to the day of the event. Full payment is required, less deposit. Final date available on invoice.
Payment shall be made by BACS transfer. Cash will only be accepted with the prior agreement of the Supplier.
The charges do not include the cost of breakage or loss of or damage to the Supplier’s equipment etc. for which we reserve the right to charge the Customer after the Event provided that notification of such breakage or damage is provided to the Customer within 14 days after the Event.
The customer shall only be liable for the cost of breakage or loss of or damage to the Supplier’s equipment, tableware, cutlery or linen etc. if caused by the Customer or one of their attendees.
All final details including numbers, dietary requirements and timelines are to be provided when requested, approximately 4 weeks prior to the event date. Any subsequent changes should be notified as soon as possible and will be due for payment immediately, although Dine Divine are under no obligation to accommodate these changes. The deadline for confirmation of any details is 4 weeks prior to the event and no extension will be given on this deadline. Please note, no refunds will be given for any decrease in numbers once final details have been agreed and the final balance paid.
Any cancellation should be advised in writing to Dine Divine as soon as possible
The Customer acknowledges and recognises that Dine Divine needs to purchase food and other consumables in advance of the Event at the time of a cancellation or a reduction in the numbers of persons attending the Event the Supplier may have already purchased the food and other consumables and may not be able to use the food for any other Event, or the food may not be appropriate for any other Event that the Supplier is undertaking or food will deteriorate or become unfit for human consumption if not used by a particular date or by any given ‘use by’ dates. Also, when equipment and hired labour is needed to cater the Event. In the event of a cancellation or reduction in the number of persons attending the Event, we will still be required to pay for hire of equipment and hired labour whether or not the Event takes place or whether it takes place with fewer persons attending.
Under normal circumstances, 4 months’ notice of cancellation is sufficient. Events cancelled with less than 4 months will be charged in the following way:
11-16 weeks 50% of estimated invoice (equating to the non-refundable deposit)
7-10 weeks 70% of estimated final invoice
3-6 weeks 85% of estimated final invoice
1-2 weeks 90% of estimated final invoice
Dine Divine may terminate the agreement liability of any nature upon return of deposit.
Dine Divine will not be liable for consequential damage of any nature for any reason as a result of any act or circumstance beyond reasonable control including but not limited to, strikes, acts of God, fire, flood, accident or act of war. In the event of such an event occurring the Supplier shall be entitled to cancel the Event with immediate notice to the Customer and shall reimburse the Customer all Charges paid as at the date of cancellation less such reasonable preparation and administration costs of the Supplier and any non-refundable deposits paid by the Supplier to third party suppliers of services for the Event.
Dine Divine requires access to the Location for setting up equipment and services, ideally the day before the Event if not in good time on the day of the Event.
Dine Divine and staff will require constant access to and exit from the Location while they are providing the Catering Services. The Customer must ensure that Dine Divine can enter and leave the Location without excessive restriction.
While at the Location and providing the Services, Dine Divine will need access to a sink with hot and cold-water supply and access to clean certified drinking water. As well as access to appropriate cooking and preparation facilities. Where the Event is being held in a temporary structure such as a marquee, provision of a catering tent next to or within a reasonable proximity of the temporary structure needs to be provided along with uninterrupted power supply sufficient to cover all the needs of Dine Divine at the Event. To have use of a parking space and/or parking permit throughout the time Dine Divine and representatives are providing the Catering Services as well access to toilet facilities.
For marquee events we will require no smaller than a 6 x 9 metre catering area, with 8 individual 13-amp 3 pin plug sockets, lighting, and flooring and approximately 12 6 x 2ft6 trestle tables.
Set up details will be confirmed in advance with the client and will either be on the day of the event, or in advance if agreed. A set up charge will be outlined on each quote, and this is subject to change should a set up the day prior be required/requested.
Under the Government Food Hygiene regulations all cold food should be consumed within FOUR hours of delivery. Hot food should be consumed within 2 hours, thereafter it is your responsibility when food which is left unsupervised by the consent of the client is NOT covered under Dine Divine’s Public Liability Insurance.
Where the Customer chooses to supply items of food and/or drink itself for the Event, the Supplier will comply with condition to the extent that it prepares and/or serves any such items but reserves the right to dispose of or not to serve any such item if, in its sole discretion, such item is unfit for human consumption and/or displays signs of contamination or deterioration and/or cannot be demonstrated to have been stored in accordance with statutory and/or regulatory requirements prior to delivery to the Supplier at the Event.
All excess food at the Location at the end of the Event shall be removed and disposed of by Dine Divine in accordance with prevailing statutory food hygiene requirements save where such food or drink has been supplied by the Customer in which event the Customer shall be responsible for removing excess food or drink and empty bottles unless otherwise agreed by us.
We shall provide the Catering Services with reasonable care and skill and in accordance with food catering industry standards for hygiene and general cleanliness. The preparation and cooking of food and the handling and service of food, beverages, utensils and tableware. In compliance with statutory and regulatory requirements affecting the preparation, cooking, handling and service of food.
Due to the current economical climate, with our quoted prices for future events. Prices provided by our quotations are subject to change in line with suppliers of Ginger Catering Company Ltd. Therefore, we reserve the right to make amendments to client quotes. Clients will be notified of any increase as received. We will endeavour to try our best to keep quotes as accurate as possible.
Dine Divine strictly adheres to all current GDPR regulations and all data collated from each client or enquiry will be stored in the correct manner and not disclosed to any other party